We use the latest technology for security and privacy when ordering over the Internet. If you are still uncertain about placing your credit card online, but do not want to provide your credit card number on our website, please choose the call-in credit card option as your credit card type.  Then complete your order and phone us with your Order confirmation number and your card number and we will be happy to process your credit card transaction for you. If you do not have access to a computer, you may also order by phone, fax or mail. Please provide UPC codes for all items you wish to order. 

By Phone:
Call us at 1 (866) 998-8855
Outside the U.S. call 425-702-8363
Monday - Friday: 7:30 am � 6 pm PST
Saturday 9:30 am- 6:00 pm PST

By Fax:
Fax us anytime at 425-869-7750

By Mail:
VitaminLife
15940 Redmond Way
Redmond, WA 98052

Because the order is printed during processing, additional items cannot be added to your order once it has gone to our warehouse, this includes substitutions.

International orders can be shipped by UPS or FedEx International (2-3 business day estimated shipping time) or International Postal Service (4-12 business days estimated shipping time, though some countries' postal services have taken 28 or more days).

International Postal Service packages can be tracked to Rancho Cucamonga, CA, USA at which point the shipments are inserted into the postal system of the destination country. Shipping cost does not include insurance. VitaminLife is not responsible for the package once it leaves our warehouse. If insurance is desired, please choose UPS or FedEx International.

The following countries can only receive shipments by International Postal Service: Austria, China, Costa Rica, Cyprus, Germany, Hong Kong, Honduras, Hungary, Italy, Luxembourg, Spain, and Thailand. All other countries may choose to receive packages from either Fedex/UPS or International Postal Service.

Customers are responsible for any customs charges or taxes imposed by the destination country. We are not responsible for any delays this may cause.  Customers also take responsibility that the products they are ordering can be legally imported into their respective country. If a shipment is returned to VitaminLife for failure to pay customs or product rejection by customs, the customer will be credited for their order less all shipping and handling, plus a 15% restocking fee. These charges include shipping to and from Vitaminlife, where applicable. We reserve the right to have a package destroyed at customs if it is too expensive to return. Unpaid duties and taxes will be charged to the customers' credit card.

Our goal is to ship your order immediately and completely. All orders are processed within 24-72 hrs and email notification will be sent regarding backorders. You will be contacted by email if the item has become discontinued or is long term out of stock. If after one month we are unsuccessful in obtaining an ordered item, we will cancel the item off of your order and credit your account. Please notify customer service prior to cancellation if you wish to extend a back order beyond 30 days. All customers outside of the USA will be contacted by email if an item is out of stock to allow you to determine if you want the order shipped or held until the item becomes available. You may also contact us to cancel a backordered item at any time and receive an immediate refund.

Once an order is in 'Warehouse Processing' status it cannot be cancelled. This includes any order which has already been shipped, or 'Shipping'.

After receiving a shipment, please check all contents against the packing slip before discarding box and packing material. The customer is responsible for tracking shipments. In the event a shipment does not arrive, we need to be notified no later than 2 weeks from the recorded delivery date. In some instances the customer may be required to sign for a package, this is solely at the discretion of the shipping company.

Customers are only charged one shipping charge and will not be charged additional shipping  to send out backordered items. If a package is returned after 3 delivery attempts, returned due to an incorrect/incomplete address, or refused at delivery, you will be refunded for the total amount of the order less shipping and less a re-stocking fee of 15% of the total order amount.

Your personal information is safe with VitaminLife. We use the information you provide to fulfill your order. We do not sell your name, email address or physical address.

VitaminLife sends out occasional emails to let you know about changes to our site and product specials we believe will be of interest to you, or to invite your feedback through a survey. 

If you do not want to receive email or other mail from us, please let us know by emailing us at file/contact_us_form">customerservice@vitaminlife.com.

It is easy to contact VitaminLife:

By Email:
file/contact_us_form">customerservice@vitaminlife.com

By Phone:
Call us at 1 (866) 998-8855
Outside the U.S. call 425-702-8363
Monday - Friday: 7:30 am - 6 pm PST
Saturday 9:30 am- 6:00 pm PST

By Fax:
Fax us anytime at 425-869-7750

By Mail:
VitaminLife
15940 Redmond Way
Redmond, WA 98052

VitaminLife's Retail location is open seven days a week:

Our Retail Store hours:
Monday-Friday: 9:30 a.m. to 8 p.m.
Saturday-9:30 a.m. to 6:00 p.m.
Sunday-11 a.m. to 6:00 p.m.

We are located at 15940 Redmond Way, Redmond, Washington (Phone 425-869-7000) VitaminLife is conveniently located near major freeways. Please follow these directions:

From Interstate 405:

Exit 85th Street east toward Redmond.
Stay on 85th Street. It will turn into Redmond Way. Take a left onto 160th Avenue NE. You will see our sign�VitaminLife on the left.

From State Route 520:

Exit Redmond Way (202). Turn left onto 202 (west). Stay on Redmond Way through town. Turn right onto 160th Ave NE.  You will see our sign�VitaminLife on the left.

VitaminLife Customer Service Representatives are not licensed health care providers and therefore cannot prescribe or recommend products by law.